Reference

Privacy Policy for Indonesia Accounts

Our Privacy Policy keeps your account data, device signals, and DANA, OVO, GoPay, or QRIS records in one place, so you know what we store when you open…

DANAOVOGoPayQRIS
mpo88asiya Privacy Policy for Indonesia Accounts
REACH US

Where Privacy Requests Reach Us

For corrections, access requests, or a question about stored records, you can reach us through live chat, email, or the form inside your account. We keep the path simple on mobile Chrome, Android browser, iPhone Safari, and desktop, then verify your registered details before any change. Our chat line stays open 24/7, and written replies stay attached to the same request thread.

Team online

Live chat

Use live chat when you want a quick check on stored data or a correction request. Send your registered name, phone number, and the last payment rail used, such as DANA or QRIS, so we can match the file.

Email mailbox

Send a written request to our privacy mailbox if you want a clear trail. Include the email on your account, the date of your last login, and the wallet rail used, such as OVO or GoPay, so we can verify the file.

In-account form

Use the in-account form after login for a correction or data access request. We ask for one extra verification step before changing anything, so the record stays tied to you.

TRUST BUILT

Security Steps Behind This Policy

We treat the policy as an operating rule, not a page to skim. That means we log login attempts, keep cookie settings tied to the browser session, and ask for a fresh…

Minimal collection

We keep the record small: account name, contact details, login logs, device type, and the payment trace that appears when you use DANA, OVO, GoPay, or QRIS. That keeps each privacy request easier to verify.

Cookie session

Browser cookies help your session stay open on Chrome, Safari, and other common browsers. If you clear them, you may need to log in again and confirm your device before the session is restored.

Device match

When a login comes from a new phone, tablet, or desktop, we ask for a fresh check against your registered details. That extra step keeps account changes tied to the right person.

Retention window

We keep records only as long as we need them for account history, dispute handling, legal duties, and request tracking. After that, we remove or anonymise the parts that no longer serve a clear purpose.

Change request

You can ask us to correct your profile, update a contact line, or ask about stored data through chat, email, or the in-account form. We verify the request first, then send the result back.

Request trail

Every privacy request stays on one thread so you can follow the outcome. If you need a copy, correction, or deletion step, we answer in plain English and keep the record attached to your account file.

Common Questions About Privacy Policy

These are the questions we hear when you want to understand what sits in your account file, how cookies behave, and how to reach us for a change request. We use the same policy across mobile browsers and desktop, and any access tied to local law is available only where local law permits. For anything sensitive, we verify your account before we act.

We keep the name, contact line, login history, device type, and the payment trail linked to DANA, OVO, GoPay, or QRIS. We use it to run the account, verify requests, and meet local legal duties.

Cookies keep you signed in on Android Chrome, iPhone Safari, and desktop browsers. If you clear them, the session ends, and we ask you to log in again before we restore access to the account area.

Yes. Send the request through chat, email, or the in-account form, then we match it against your registered details. After verification, we update the record or explain why a change cannot be made.

We keep it only for the period needed for account history, request handling, dispute checks, and any duty required by local law. When that period ends, we remove or anonymise the parts we no longer need.

Only the staff who need it to verify a request, handle a record issue, or complete a legal task can access it. We keep that access narrow and tied to the work in progress.

Use live chat, the email on file, or the form inside your account. Send your registered name and one matching detail, and we will route the request to the right desk and reply on the same channel.